We are now located at
14660 El Monte Rd
lakeside CA 92040.
With this move has come a hault in our shipping process, we have over 60 orders that need to be shipped. To do this we need internet(cannot be done via mobile device) which unfortunately will not be available until
wednesdaySaturday. As soon as it is available we will ship all of the orders we have waiting. Similarly, if you have been trying to cpntact us via our support page/email, we have not been able to access these as we cannot do so from mobile(its a 3rd party webpage that does not allow mobile editing/access) , all inquiries sent to our support email will be answered wednesday/thursday.
If you cannot wait, you can reach us at email@example.com and your inquiry will be answered as soon as possible(this email is accessable via mobile).
Almost all stp/3n1 orders from december and january are included in the shipment that will be going out at the end pf the week. Half of it was supposed to go out last week but was unable to due to the move.
Also, we have received several complaints lately about delayed orders (most of which being the stp/3n1 orders) despite the notifcation we had regarding orders. Money has been returned to these customers, But we will STILL be shipping their orders. We are doing this in good faith to show that we were not attempting to “steal” anything, but simply suffered from a delay.
Please keep in mind that we do NOT do this for a living. There are only 2 members of the TLP team and we both work and go to school full time, normally we are only able to ship once a week. We usually try to keep it recurring on wed or fri. We also try to keep the site updated with the current processing time. THIS IS FOUND ON THE NEWS BAR.AND ON THE FRONT PAGE. Currently it is 4-8 weeks, though we expect it to decrease after this batch. Whatever estimate is posted on the site voids the confirmation email. Confirmation email is individualized for every products processing time under undelayed conditions. It does not change when a change on the news bar occurs. It would take us way too mich time to update it for every product every time there was a delay. We would much rather spend that time working on packaging orders.
hope this post helps with your questions about order delays.
We appreciate all of your support and thank you for your patience.
-Alex & Leilani